As the data controller, we ensure all subprocessors meet or exceed our security and privacy standards. Below are the key subprocessors we work with:

Recall.ai

We leverage Recall.ai as a trusted subprocessor to provide secure transcript and bot media handling. Recall is an enterprise-grade platform with robust security controls (view their Trust Center).

Data Types Processed: Audio/video streams, transcripts, and related metadata generated during bot sessions.
Retention Options: Recall supports zero-day retention policies, meaning transcripts and media can be configured to never persist beyond the session.
Data Deletion:
  • We receive automatic notifications when bot sessions end.
  • Once a session is complete, our system immediately requests that all transcripts and media files be permanently deleted from Recall's servers.
Customer Control: You may request strict retention windows (including zero-day) to align with your compliance requirements.
Security & Compliance: Recall maintains SOC 2, ISO 27001, GDPR, and other industry-standard certifications.